Ice Quest Malvern – New Phone System and Business Broadband


Statcom Telecoms have just installed a new Panasonic digital phone system for Ice Quest, a Malvern based events company. We initially became engaged with the client, who requested Statcom Telecoms perform an audit of all the telephony services currently being used at their premises.

This enabled us to advise on what lines could be consolidated which resulted in the client cancelling some unnecessary telephone lines and services. This provided real savings for the company. Totalled up each year, these annual savings are quite significant. As a result of the audit and consultation, a new VoIP digital phone system was proposed, along with 2 x new business broadband services, to support the company’s various needs.

Statcom Telecoms installed the new Panasonic KX-NS700 IP PBX (Private Branch Exchange) digital phone system and was commissioned using Gamma SIP trunks on an assured internet connection (an assured internet connection is a special type of business broadband guaranteed to give your business the best quality voice calls to and from your premises).

The Panasonic KX-NS700 IP PBX is rich of features such as DDI (Direct Dialling In), Auto Attendant, Voicemail (including Voicemail to email), Unified Communications, connect your Panasonic desk phone with your mobile phone using a mobile app whilst away from your office, Music on Hold, Call Park, Hold and Transfer.  Deployed with this Panasonic digital phone system were Panasonic KX-DT543 and Panasonic KX-DT521 desk phones.

Panasonic KX-DT543 - Statcom Telecoms

This event centre, based in Malvern, Worcestershire, offers three main types of events – there’s the Ice Rink, Laser Quest and the newest addition to the portfolio are the Escape Rooms!  All connected by their new digital phone system.

The Ice Rink (and yes, it is REAL ice) with a first-rate New York back drop, hosts skating groups, lessons and children’s parties. The ice rink is suitable for young children, as well as grownups and caters for beginners as well as the more experienced skaters. They also offer disco sessions and corporate group events for local companies.

The Laser Quest arena is where you can experience action packed adventure, with the special Laser Quest guns, living out a real-life video game locked in combat with your fellow humans. Suitable for groups of adults and children, this is also available for parties and corporate events.

The series of Escape Rooms here are unique, and people travel from all of the country to experience them. The idea is for you and your group to use logic, teamwork and all your powers of deduction to escape from one of these rooms in the allotted 60 minutes. Again, these can be arranged as part of a party or corporate event.  Why not give them a call on their new digital phone system.

Want some fun with Laser Quest and Ice Skating or dare to enter an Escape Room? Book online at or telephone Ice Quest on 01684 575 222.

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